Terms of service

Effective Date: November 1, 2025

Agreement

Welcome to Twentyb ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website twentyb.com ("Website") and any services we provide ("Services").

By accessing or using our Website or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our Website or Services.

We reserve the right to modify these Terms at any time. Changes will be effective when posted on this page with an updated "Last Updated" date. Your continued use of our Website or Services after changes are posted constitutes your acceptance of the modified Terms.

Description of Services

Twentyb provides branding and growth consulting services, including but not limited to:

Brand strategy and positioning
Brand identity development
Growth marketing strategy
Marketing campaigns and execution
Business consulting related to branding and growth
Workshops, webinars, and educational content

The specific scope, deliverables, timeline, and fees for any services will be outlined in a separate written agreement, proposal, or statement of work ("Agreement") between you and Twentyb.

Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our Services. By using our Services, you represent and warrant that you meet these requirements.

If you are using our Services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

User Accounts and Registration

Account Creation

Certain features of our Website or Services may require you to create an account. You agree to:

Provide accurate, current, and complete information
Maintain and update your information to keep it accurate
Maintain the security of your account credentials
Notify us immediately of any unauthorized access or security breach

Account Responsibility

You are responsible for all activity that occurs under your account. We are not liable for any loss or damage arising from unauthorized use of your account.

Client Engagements and Service Agreements

Separate Agreements

All client consulting engagements are governed by separate written agreements that will specify:

Scope of work and deliverables
Timeline and milestones
Fees and payment terms
Intellectual property rights
Confidentiality obligations
Termination provisions

Proposals and Quotes

Any proposals, quotes, or estimates we provide are valid for 30 days unless otherwise specified. We reserve the right to modify pricing and scope before a formal agreement is executed.

Client Responsibilities

Clients engaging our Services agree to:

Provide timely information, feedback, and approvals
Designate a primary point of contact
Grant necessary access to systems, data, and materials
Make timely payments according to agreed terms
Respect our intellectual property and confidential information

Fees and Payment

Payment Terms

Unless otherwise specified in your service agreement:

Payment is due within 30 days of invoice date
We accept payment via [specify payment methods: credit card, ACH, wire transfer, check]
Late payments may incur interest charges of [X]% per month or the maximum rate permitted by law
Projects may be paused or terminated for non-payment

Deposits and Retainers

We may require a deposit or retainer before commencing work. Deposits are typically non-refundable except as specified in your service agreement.

Expenses

Unless otherwise agreed, you are responsible for reimbursing reasonable expenses incurred in connection with our Services, including travel, stock imagery, fonts, software licenses, and third-party services.

Taxes

All fees are exclusive of applicable taxes. You are responsible for all sales, use, and excise taxes, and any other similar taxes, duties, and charges.

Intellectual Property Rights

Our Intellectual Property

The Website, Services, and all content, features, and functionality (including but not limited to text, graphics, logos, designs, photographs, software, and other materials) are owned by Twentyb or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not:

Copy, modify, distribute, sell, or lease any part of our Services or content
Reverse engineer or attempt to extract source code from our Website
Use our trademarks, service marks, or branding without written permission
Remove or alter any copyright, trademark, or proprietary notices

Client Materials

You retain ownership of all materials, information, and content you provide to us ("Client Materials"). By providing Client Materials, you grant us a non-exclusive, worldwide license to use, reproduce, modify, and display such materials solely for the purpose of performing our Services.

You represent and warrant that you own or have the necessary rights to all Client Materials and that their use by us will not infringe any third-party rights.

Work Product and Deliverables

Ownership of work product and deliverables will be specified in your service agreement. Typically:

Final Deliverables: Ownership transfers to you upon full payment, subject to our right to use for portfolio and marketing purposes
Preliminary Work: We retain ownership of all preliminary concepts, sketches, and drafts
Pre-existing Materials: We retain ownership of our methodologies, frameworks, templates, and pre-existing intellectual property
Third-Party Materials: Licensed materials remain the property of their respective owners

Portfolio Rights

Unless you request otherwise in writing, we reserve the right to:

Display completed work in our portfolio
Use project details in case studies and marketing materials
Reference you as a client

You may request confidentiality or anonymity, which we will honor.

Confidentiality

Confidential Information

Both parties may have access to confidential information during the course of our relationship. "Confidential Information" includes business information, strategies, financial data, client lists, proprietary processes, and any information marked as confidential.

Obligations

We agree to:

Maintain the confidentiality of your information
Use confidential information only for providing Services
Not disclose confidential information to third parties without your consent
Return or destroy confidential information upon request or termination

Exceptions

Confidentiality obligations do not apply to information that:

Is publicly available through no fault of the receiving party
Was known prior to disclosure
Is independently developed
Must be disclosed by law or court order

Website Use and Restrictions

Acceptable Use

You agree to use our Website only for lawful purposes and in accordance with these Terms. You agree not to:

Violate any applicable laws or regulations
Infringe any intellectual property or proprietary rights
Transmit harmful code, viruses, or malicious software
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the Website or servers
Use automated systems (bots, scrapers) without permission
Impersonate any person or entity
Collect or harvest user information
Use the Website for any commercial purpose without authorization

User Content

If you submit content to our Website (comments, feedback, testimonials), you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display such content. You represent that you own or have rights to any content you submit.

Third-Party Links and Services

Our Website may contain links to third-party websites or services that are not owned or controlled by Twentyb. We are not responsible for the content, privacy policies, or practices of third-party sites. You acknowledge and agree that we are not liable for any damage or loss caused by your use of third-party services.

Disclaimers and Warranties

Services "As Is"

OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

No Guarantee of Results

While we use our professional expertise and best efforts, we do not guarantee specific results, outcomes, or business success from our Services. Business results depend on many factors beyond our control.

Website Availability

We do not warrant that our Website will be uninterrupted, secure, or error-free. We reserve the right to modify, suspend, or discontinue the Website at any time without notice.

Professional Advice

Our Services provide business and marketing guidance, but should not be considered as legal, financial, or accounting advice. You should consult appropriate professionals for such advice.

Limitation of Liability

Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TWENTYB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES ARISING FROM:

Your use or inability to use our Website or Services
Any errors or omissions in our Services
Any unauthorized access to or use of our servers or your information
Any interruption or cessation of our Services
Any bugs, viruses, or harmful code transmitted through our Website

Cap on Liability

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $1,000, WHICHEVER IS GREATER.

Exceptions

Some jurisdictions do not allow limitations on implied warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless Twentyb, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

Your use of our Website or Services
Your violation of these Terms
Your violation of any third-party rights, including intellectual property rights
Client Materials you provide to us
Any fraudulent or illegal activity

Termination

Termination by Us

We reserve the right to suspend or terminate your access to our Website or Services at any time, with or without cause, with or without notice, for any reason including:

Violation of these Terms
Fraudulent, abusive, or illegal activity
Non-payment
At our sole discretion

Termination by You

You may stop using our Website or Services at any time. For ongoing service agreements, termination terms will be specified in your service agreement.

Effect of Termination

Upon termination:

Your right to access and use our Services will immediately cease
Any outstanding fees become immediately due and payable
Provisions that by their nature should survive termination will remain in effect (including intellectual property rights, disclaimers, limitations of liability, and indemnification)

Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law provisions.

Informal Resolution

Before filing any formal legal action, you agree to first contact us to attempt to resolve any dispute informally. We will do the same.

Arbitration

Any dispute arising from these Terms or our Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Franklin County, Ohio. Each party shall bear its own costs and fees.

Jurisdiction and Venue

You agree that any legal action or proceeding arising from these Terms shall be brought exclusively in the state or federal courts located in Franklin County, Ohio, and you consent to the personal jurisdiction of such courts.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any service agreement, constitute the entire agreement between you and Twentyb regarding the subject matter and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without restriction.

Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

Electronic Communications

You consent to receive communications from us electronically, including via email or by posting notices on our Website. You agree that all agreements, notices, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

Contact Information

If you have questions about these Terms, please contact us:

Twentyb
Email: hello@twentyb.com
Phone: 614-585-6340
Address: 870 N High St. Columbus OH, 43215

Acknowledgment

BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.

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